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Immediately after received our goods, try to look and find any problem on your items. It must be notified within 14 days by emailing us, and fully informed of the details described of the defection.
Problem goods shall be promptly sent to us, we have received will be given after the inspection made and is true to be exchange.
Before returning the problem goods, please fill out a note, which indicate the order number, your name, address and telephone number. (Please be sure to fill out the real name, address and telephone number and return reason.) Incomplete will not do care.
A) Fabric obvious holes, stains significantly (must be greater than 0.3cm).
B) so apparent asymmetry (except for style reasons). If pants are size, length, etc. are balance.
C) zipper damage
Returns are not accepted following requirements:
1) odor problems (some fabrics will go through special processing may be some odor, excessive water will usually eliminate)
2) some deviation in pictures, the picture is not real photographs, and filming will be the color deviation or depending on light when picture captured.
3) did not deal with a clean lint.
4) Light color fabric on the micro-dirty (making the sales process may bring)
5) the lack of tag or tag merchandise trade was cut off (a lot of foreign trade is cut one end of the subject, please note)
6) the extent of one opinion that the material is good or bad. (there is no standard definition of each person opinion, can not determine the good or bad)
7) The replacement period of more than two days to notify the website or customer service by returning the goods themselves
8) Return of used goods are not permit
9) Did not contact us and inform us about the returned reason.
10) Worn garments, or original labels torn or missing.
Any quality problem in a clothing exchange of goods can only be swapped when the same style of product. Or after-sales department, agreed for replace other goods (postage borne by the customer).
Returns goods, who pay the costs incurred? Postage fees will bear by the customer itself for sending it back to us.
Please return the unworn garments, with original labels attached, in its original condition. No exchange on used items. Goods sold are not refundable. NO DAMAGED ITEMS by buyer or shipping allowed for exchanging. Because all products are import, so we do not held responsible for any Quality or Damaged Problems, so there are no any refund or exchange. For those buyer who have higher requests / perfect principle / high demand on material and quality, suggested NOT to participant to avoid unhappy situation as we do not have any.
if you are completely not satisfied with your purchase (Damage during shipment or wrong item) You can send it back to us.
- Returns must be made within 14 days from date of purchase.
- Damage items must be return together with original box.
- Item bought during promotional event are not accepted for return and exchange.
How about postage charges ?
Customer would have to bare for the postage fee shipped back to us during return process. We will not refund the shipping charges that customer have paid during first purchase. Please allow 14 working days for this process to be complete.
How long will it takes ?
Please allow a minimum of 14 working days from date we receive your return package to you.